Returns & Replacements
Any domestic facility not happy with any device will have that device replaced at no charge. If that specific product is not available, The Surgi Store, LLC., will give the facility equal dollar credit towards any other device(s) in our inventory. The Surgi Store, LLC., will replace the product at no charge and if that specific product is not available, equal dollar credit towards any other device(s) in our inventory will be issued.
For international customers and surgical supply wholesale distributors, all sales are final. The Surgi Store, LLC will not accept returns for any reason from international sales and/or surgical supply wholesale distributors.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For all domestic surgical facilities, any item(s) that are subject to a voluntary or involuntary recall from a Manufacturer or the Food & Drug Administration (FDA) will be replaced with identical product not under the recall at no charge. If supply is not available, The Surgi Store, LLC. will give the facility equal dollar credit towards any other device(s) in our inventory. Product will be returned to The Surgi Store, LLC. and subsequently destroyed. Please contact The Surgi Store, LLC. for instructions on returning recalled product(s).
All domestic surgical facilities can use a Purchase Order created on the site or can send Purchase Orders directly to our offices via phone, fax or email. Surgical Supply wholesale distributors may use this site to generate orders but are subject to review from The Surgi Store, LLC. management. International orders placed through the website will be reviewed by management as well and you will be contacted regarding shipping charges. Orders for all customers are subject to availability and there is no guarantee that the devices will be available at all times or in the future. The sale of items on this website may be subject to regulation by the U.S. Food and Drug Administration and state and local regulatory agencies. If so, do not bid on this item unless you are an authorized purchaser. If the item is subject to FDA regulation, The Surgi Store, LLC. will verify your status as an authorized purchaser of this item before shipping the item. If you have questions about the legal obligations regarding the sales of medical devices, you should consult with the FDA’s Center of Devices and Radiological Health at: www.fda.gov
International orders are to be paid using PayPal or wire transfer only, absolutely no exceptions. All sales are final and no refunds will be issued for any reason. Pricing is subject to change at any time and The Surgi Store, LLC. is not obligated to notify any customers of pricing changes.